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Formal Letters & Complaints: study the new material first, then practise.

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Grammar

German word order

In a main clause the conjugated verb stays in position two.
Capitalise the first word. Punctuation is its own tile.
Structure: Absender, Datum, Empfänger, Betreff, Anrede, Anlass, Fakten, Forderung, Frist, Gruß.